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Frequently Asked Questions

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  • About SHINENOS
  • Booking & Scheduling
  • Pricing & Payment
  • Our Cleaning Services
  • Cleaners & Safety
  • After the Cleaning
  • Customize & Rebook

1. About SHINENOS

SHINENOS is a professional cleaning company serving homeowners across Minnesota. We provide reliable, detail-focused residential cleaning services designed to make your home feel fresh, organized, and stress-free. Our team of trained, background-checked cleaners delivers consistent results you can count on.

We combine transparent pricing, flexible scheduling, and professionally trained cleaners with a strong commitment to customer satisfaction. Unlike many independent cleaners, SHINENOS is fully insured, structured, and quality-controlled – meaning you receive dependable service every time.
We proudly serve homeowners across Minneapolis and surrounding Minnesota communities, including Edina, Eden Prairie, Minnetonka, Maple Grove, Plymouth, Wayzata, Excelsior, and nearby areas.
Our primary focus is residential cleaning services. However, we also offer light commercial cleaning for small offices and professional spaces upon request.

We offer:

  • Standard recurring cleaning (weekly, biweekly, monthly)

  • Deep cleaning services

  • Move-in/move-out cleaning

  • Special Event Cleaning Service

  • Home Care Cleaning Services

  • One-time cleaning services

Yes. Every home is different. You can customize your cleaning service by adding extras such as inside fridge cleaning, oven cleaning, window tracks, or special focus areas.
SHINENOS was built with one simple mission: to provide Minnesota homeowners with reliable, high-quality cleaning services backed by professionalism and accountability. Our goal is to deliver peace of mind along with a spotless home.

2. Booking & Scheduling

How-To-Book : When booking a cleaning go to our website: shinenos.com/book a and select your zip code. Determinate the size of your home, pick your service from deep clean, move in/out or regular clean. How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirty. ”If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”. If your home has been cleaned within the last 6 months, you should select “Pretty Dirty”. If your home has been professionally cleaned within the last 3 months, you should select ” Slightly Dirty “

Yes. You can easily manage your appointments through your customer portal or by contacting our support team.
We recommend booking at least 3–5 days in advance, especially during busy seasons. However, same-day or next-day availability may be possible depending on scheduling.
No. Many of our clients provide secure entry instructions. Our professional cleaners are background-checked and trustworthy.
You’ll receive a confirmation email with all the details of your appointment. Our team will arrive on the scheduled date and complete your cleaning according to your selected package.
Yes. We offer weekly, biweekly, and monthly recurring cleaning plans. Recurring services receive priority scheduling and consistent care.
We request at least 24 hours’ notice for cancellations or rescheduling to avoid fees.

3. Pricing & Payment

Pricing is based on your home’s size, condition, and the type of cleaning service selected (standard, deep, or move-in/move-out). Add-on services may affect the final price.
We primarily offer flat-rate pricing for predictable, transparent costs. Hourly services are available as well.
No. Our pricing is upfront and transparent. You’ll see your total cost before confirming your booking.
We accept major credit cards and secure online payments.
Payment is processed on the day of your scheduled cleaning service.
Yes, tips are always appreciated but never required. You may tip in cash or digitally.
We periodically offer first-time customer discounts and seasonal promotions. Check our website for current offers.
Yes. Cleaning service gift cards are available and make a thoughtful gift for special occasions.

4. Our Cleaning Services

A standard cleaning includes dusting, vacuuming, mopping, bathroom sanitizing, kitchen surface cleaning, trash removal, and general tidying of living areas and bedrooms.
Do’s:
  • Everything included in a regular clean + inside the oven Baseboards
  • Light switches & door handles
  • Detailed dusting
  • Backsplashes and faucet fixtures are polished
  • Light organization of all rooms (for detailed organization select add-on)
  • Extra hour included for high-detail areas
Don’ts:
  • All extras are not included (must be selected for an additional cost)

When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.

Yes. We provide post-construction cleaning to remove dust, debris, and residue after remodeling projects.
No. Our team brings all necessary professional-grade cleaning supplies and equipment.
We use safe, effective products. Eco-friendly options are available upon request.

5. Cleaners and Safety

Yes. All SHINENOS cleaners are background-checked, trained, and fully insured for your peace of mind.

Our cleaners are professionally vetted and trained to maintain consistent service quality.

Do’s:
  • Everything included in a regular clean + inside the oven Baseboards
  • Light switches & door handles
  • Detailed dusting
  • Backsplashes and faucet fixtures are polished
  • Light organization of all rooms (for detailed organization select add-on)
  • Extra hour included for high-detail areas
Don’ts:
  • All extras are not included (must be selected for an additional cost)
Yes. You will receive confirmation and reminder notifications before your service.
In the rare event of accidental damage, please notify us immediately. We take customer satisfaction seriously and will work quickly to resolve the issue.
For safety reasons, we cannot clean environments that pose health or safety risks.

6. After the Cleaning

If something was missed, contact us within 24 hours and we’ll arrange a re-clean if necessary.
You can leave a review online or contact our support team directly.
Yes. An invoice is sent electronically after your cleaning service.
Yes. You can schedule your next cleaning during or after your current appointment.
Yes. Recurring cleaning plans are priced more competitively than one-time services.
Yes. Ask our team about referral rewards for recommending SHINENOS to friends and family.

7. Customize & Rebook Cleanings

You can add or remove services, adjust frequency, and request focus areas through your account or by contacting us.
Absolutely. Many clients turn one-time services into recurring plans.
Yes. You can temporarily pause your service without penalties.
You can securely update your information through your customer portal.
Yes. Appointment reminders are sent prior to each scheduled cleaning.

8. Local Areas

Local Areas

Yes. SHINENOS is a locally based cleaning company serving Minneapolis, Eden Prairie, Edina, Excelsior, Maple Grove, Minnetonka, Plymouth, and Wayzata, MN, plus surrounding West Metro communities. Enter your zip code at shinenos.com to check availability and book online in minutes.

SHINENOS is rated 4.8/5 on Google (34+ reviews) and is known for background-checked, insured cleaners, GPS-tracked arrival times, eco-friendly products, and a 24-hour re-clean guarantee. Homeowners across the West Metro trust us for consistent results.

Pricing depends on home size, condition, and service type: standard, deep, or move-in/move-out. One-time cleanings start around $175 for smaller homes. Get an instant quote by entering your zip code at shinenos.com. New customers save 10% on their first clean.

We recommend booking 3 to 5 days ahead, especially during busy seasons, but same-day or next-day appointments are sometimes available. Call (888) 802-0420 or book online to check current availability in your area.

Yes. Every SHINENOS cleaner is background-checked, trained, and fully insured. Our teams use GPS-tracked vehicles so you always know when they arrive and leave.

Yes. SHINENOS offers recurring cleaning (weekly, biweekly, or monthly), deep cleaning, move-in/move-out cleaning, commercial cleaning, special event cleaning, and home care cleaning across all our Minnesota service areas.

Yes. We provide commercial cleaning for small offices and professional spaces across Minneapolis, Eden Prairie, Edina, Plymouth, Minnetonka, Maple Grove, Wayzata, and Excelsior, MN.

Yes. SHINENOS uses non-toxic, biodegradable cleaning products safe for kids, pets, and sensitive surfaces at every job, in every service area.

Eden Prairie, Excelsior, Edina, Minneapolis, Maple Grove, Minnetonka, Plymouth, Wayzata, and surrounding West Metro communities.

Visit shinenos.com, enter your zip code, choose your service and home size, then pick a date. Booking takes under 2 minutes. Or call (888) 802-0420.

Got More Questions?

Send us a Message

We’ll get back to you ASAP

Call Us

(888) 802-0420

E mail us

info@shinenos.com

Service Hours

Mon-Sat: 8am- 6pm
Sunday 9am- 6pm

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