Skip to content We always listen to every concern, question, and feedback from our customers.
At SHINENOS, your satisfaction and peace of mind are our top priorities. That’s why we’ve created this section to answer the most commonly asked questions from service details and booking process to our satisfaction guarantee.
How-To-Book When booking a cleaning go to our website: shinenos.com/book a and select your zip code. Determinate the size of your home, pick your service from deep clean, move in/out or regular clean. How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirty. ”If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”. If your home has been cleaned within the last 6 months, you should select “Pretty Dirty”. If your home has been professionally cleaned within the last 3 months, you should select ” Slightly Dirty “
Do’s:
2. Don’ts:
Do’s:
Everything included in a regular clean + inside the oven Baseboards
Light switches & Door handles
Detailed Dusting
Back Splashes and Faucet Fixtures are polished
Light organization of all rooms (for detailed organization select add on)
Extra hour included for high detail areas
Don’ts:
All Extras are not included (must be selected for an additional cost
When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.
A deep clean is recommended for all first time cleaning by SHINENOS. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2 hour clean.
We require a 24-Hour notice of cancellation.
Because we reserve a time especially for you, please make any schedule changes by 5PM the day before service to avoid incurring a $75 late cancellation fee.
To maintain dependability we have closed weekend hours and will only serve customers during the weekdays.
We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.
You’ll want to head to your my account page, and select wallet. In that section it’ll allow you to update billing, address of clean.
No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use. If the weeks extend to months then the price might changed due to the accumulation of dirtiness.
We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.
Cleaners will always find more to do to clean up your home with the time you’ve paid for. If a cleaner does happen to leave early contact our offices immediately.
If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.
Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.
No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.
An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with.
Areas that are often left cluttered will have the added time for proper organization. Some areas that are often left unorganized are pantry’s, bedroom closets, bathroom counters, entryways, kitchen counters, etc.
Please send us and email with a delete request account or call our office.
To get the most out of your scheduled cleaning evaluate the current condition of your home with honesty. This will determine if your home is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost.”
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