1. How-To-Book When booking a cleaning go to our website: shinenos.com/book a and select your zip code. Determinate the size of your home, pick your service from deep clean, move in/out or regular clean. How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirty. ”If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”. If your home has been cleaned within the last 6 months, you should select “Pretty Dirty”. If your home has been professionally cleaned within the last 3 months, you should select ” Slightly Dirty “

1. Do’s:

   • Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
   • All exterior surfaces in all rooms
   • Floors are mopped and vacuumed
   • Bathroom (complete toilet clean, shower, handles, tub, drain)
   • Bedroom  shelving, nightstands, bed frames, tidy up bed)
   • All window sills

    

   Don’ts:

   • All Extras are not included (must be selected for an additional cost)
   • The extra time included in deep cleans allows for more detailed work in the above mentioned  Do’s.

1. Do’s:

   Everything included in a regular clean + inside the oven Baseboards
   Light switches & Door handles
   Detailed Dusting
   Back Splashes and Faucet Fixtures are polished
   Light organization of all rooms (for detailed organization select add on)
   Extra hour included for high detail areas

   Don’ts:

   All Extras are not included (must be selected for an additional cost)

1. When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.

1. A deep clean is recommended for all first time cleaning by SHINENOS. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2 hour clean.

We require a 24-Hour notice of cancellation.
Because we reserve a time especially for you, please make any schedule changes by 5PM the day before service to avoid incurring a $75 late cancellation fee.

1. We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.

1. You’ll want to head to your my account page, and select wallet. In that section it’ll allow you to update billing, address of clean.

1. No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use. If the weeks extend to months then the price might changed due to the accumulation of dirtiness.

1. We only clean outside windows no higher than two step latter.

1. Please view your my account page, look under “Appointments” to see your next scheduled cleaning. Please remember if that day doesn’t work for you, you can always change it with in 48 hours notice.

1. Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

1. You do not! However if it’s your first time signing up for a SHINENOS cleaning, initial introductions always help develop the personable relationship with your home specialist.

1. You sure can! With  5 star reviews and climbing and our cleaners being federally and state wide background checked we vet the best, and get rid of the rest. We also have organics products for an additional cost.

1. We are! We’re currently insured for up to $2M in general liability damage. Licensed in Minnesota state. And bonded through Hiscoxx.

1. In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.

1. Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

1. Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.

1. This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.

1. We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.

1. Cleaners will always find more to do to clean up your home with the time you’ve paid for. If a cleaner does happen to leave early contact our offices immediately.

1. If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

1. Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.

1. No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.

1. An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with.

1. Areas that are often left cluttered will have the added time for proper organization. Some areas that are often left unorganized are pantry’s, bedroom closets, bathroom counters, entryways, kitchen counters, etc.

1. Please send us and email with a delete request account or call our office.

1. To get the most out of your scheduled cleaning evaluate the current condition of your home with honesty. This will determine if your home is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost.”