Frequently Asked Questions
Keep going — small steps still move you forward.
- About SHINENOS
- Booking & Scheduling
- Pricing & Payment
- Our Cleaning Services
- Cleaners & Safety
- After the Cleaning
- Customize & Rebook
1. About SHINENOS
What is SHINENOS?
SHINENOS is a professional cleaning company serving homeowners across Minnesota. We provide reliable, detail-focused residential cleaning services designed to make your home feel fresh, organized, and stress-free. Our team of trained, background-checked cleaners delivers consistent results you can count on.
What makes SHINENOS different from other cleaning services?
We combine transparent pricing, flexible scheduling, and professionally trained cleaners with a strong commitment to customer satisfaction. Unlike many independent cleaners, SHINENOS is fully insured, structured, and quality-controlled – meaning you receive dependable service every time.
Where does SHINENOS currently operate?
We proudly serve homeowners across Minneapolis and surrounding Minnesota communities, including Edina, Eden Prairie, Minnetonka, Maple Grove, Plymouth, Wayzata, Excelsior, and nearby areas.
Do you clean both homes and offices?
Our primary focus is residential cleaning services. However, we also offer light commercial cleaning for small offices and professional spaces upon request.
What cleaning services does SHINENOS offer?
We offer:
Standard recurring cleaning (weekly, biweekly, monthly)
Deep cleaning services
Move-in/move-out cleaning
Special Event Cleaning Service
Home Care Cleaning Services
One-time cleaning services
Do you offer customized cleaning packages?
Yes. Every home is different. You can customize your cleaning service by adding extras such as inside fridge cleaning, oven cleaning, window tracks, or special focus areas.
How did SHINENOS get started?
SHINENOS was built with one simple mission: to provide Minnesota homeowners with reliable, high-quality cleaning services backed by professionalism and accountability. Our goal is to deliver peace of mind along with a spotless home.
2. Booking & Scheduling
How do I book my cleaning?
How-To-Book : When booking a cleaning go to our website: shinenos.com/book a and select your zip code. Determinate the size of your home, pick your service from deep clean, move in/out or regular clean. How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirty. ”If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”. If your home has been cleaned within the last 6 months, you should select “Pretty Dirty”. If your home has been professionally cleaned within the last 3 months, you should select ” Slightly Dirty “
Can I schedule, reschedule, or cancel online?
Yes. You can easily manage your appointments through your customer portal or by contacting our support team.
How far in advance should I book?
We recommend booking at least 3–5 days in advance, especially during busy seasons. However, same-day or next-day availability may be possible depending on scheduling.
Do I need to be home during the cleaning?
No. Many of our clients provide secure entry instructions. Our professional cleaners are background-checked and trustworthy.
What happens after I book?
You’ll receive a confirmation email with all the details of your appointment. Our team will arrive on the scheduled date and complete your cleaning according to your selected package.
Do you offer recurring cleaning services?
Yes. We offer weekly, biweekly, and monthly recurring cleaning plans. Recurring services receive priority scheduling and consistent care.
What is your cancellation policy?
We request at least 24 hours’ notice for cancellations or rescheduling to avoid fees.
3. Pricing & Payment
How is the price of a cleaning determined?
Pricing is based on your home’s size, condition, and the type of cleaning service selected (standard, deep, or move-in/move-out). Add-on services may affect the final price.
Do you offer flat-rate or hourly pricing?
We primarily offer flat-rate pricing for predictable, transparent costs. Hourly services are available as well.
Are there any hidden fees?
No. Our pricing is upfront and transparent. You’ll see your total cost before confirming your booking.
What payment methods do you accept?
We accept major credit cards and secure online payments.
When is payment processed?
Payment is processed on the day of your scheduled cleaning service.
Can I tip my cleaner?
Yes, tips are always appreciated but never required. You may tip in cash or digitally.
Do you offer promotions or discounts?
We periodically offer first-time customer discounts and seasonal promotions. Check our website for current offers.
Do you offer gift cards?
Yes. Cleaning service gift cards are available and make a thoughtful gift for special occasions.
4. Our Cleaning Services
What’s included in a standard cleaning?
A standard cleaning includes dusting, vacuuming, mopping, bathroom sanitizing, kitchen surface cleaning, trash removal, and general tidying of living areas and bedrooms.
What is included in a Deep Cleaning?
Do’s:
- Everything included in a regular clean + inside the oven Baseboards
- Light switches & door handles
- Detailed dusting
- Backsplashes and faucet fixtures are polished
- Light organization of all rooms (for detailed organization select add-on)
- Extra hour included for high-detail areas
- All extras are not included (must be selected for an additional cost)
What is included in a Move Out or Move In Cleaning?
When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.
Do you clean after renovations or construction?
Yes. We provide post-construction cleaning to remove dust, debris, and residue after remodeling projects.
Do I need to provide cleaning supplies?
No. Our team brings all necessary professional-grade cleaning supplies and equipment.
Do you use eco-friendly products?
We use safe, effective products. Eco-friendly options are available upon request.
5. Cleaners and Safety
Are your cleaners background-checked and insured?
Yes. All SHINENOS cleaners are background-checked, trained, and fully insured for your peace of mind.
Are your cleaners employees or contractors?
Our cleaners are professionally vetted and trained to maintain consistent service quality.
Can I request the same cleaner each time?
Do’s:
- Everything included in a regular clean + inside the oven Baseboards
- Light switches & door handles
- Detailed dusting
- Backsplashes and faucet fixtures are polished
- Light organization of all rooms (for detailed organization select add-on)
- Extra hour included for high-detail areas
- All extras are not included (must be selected for an additional cost)
Will I be updated about my cleaning appointment?
Yes. You will receive confirmation and reminder notifications before your service.
What if something gets damaged?
In the rare event of accidental damage, please notify us immediately. We take customer satisfaction seriously and will work quickly to resolve the issue.
Can cleaners work in hazardous environments?
For safety reasons, we cannot clean environments that pose health or safety risks.
6. After the Cleaning
What if I’m not satisfied?
If something was missed, contact us within 24 hours and we’ll arrange a re-clean if necessary.
How do I provide feedback?
You can leave a review online or contact our support team directly.
Will I receive an invoice?
Yes. An invoice is sent electronically after your cleaning service.
Can I book my next appointment immediately?
Yes. You can schedule your next cleaning during or after your current appointment.
Do you offer discounted rates for ongoing services?
Yes. Recurring cleaning plans are priced more competitively than one-time services.
Do you have a referral program?
Yes. Ask our team about referral rewards for recommending SHINENOS to friends and family.
7. Customize & Rebook Cleanings
How can I customize future cleanings?
You can add or remove services, adjust frequency, and request focus areas through your account or by contacting us.
Can I rebook a one-time cleaning?
Absolutely. Many clients turn one-time services into recurring plans.
Can I pause a recurring service?
Yes. You can temporarily pause your service without penalties.
How do I update my personal or payment information?
You can securely update your information through your customer portal.
Will I receive reminders?
Yes. Appointment reminders are sent prior to each scheduled cleaning.
